Contact Us
Our support team is ready to help with questions, account issues, technical problems or general feedback. Contact us by live chat, email or phone and receive clear, practical assistance. We can help with deposits, withdrawals, verification documents, bonus queries and security concerns. For account or payment documents please use email so we can process requests securely; for urgent betting or platform outages call the support line for immediate help.
| Department | Contact |
|---|---|
| Customer Support (accounts, verification, technical) | [email protected] Live chat and email; typical reply within 1 hour |
| General Enquiries (billing & info) | [email protected] Billing, account setup and general questions; reply within 24 hours |
| Affiliate Enquiries | [email protected] Partner programme details and integrations; response within 48 hours |
| Phone | +1 415 728 3942 Priority line for urgent issues and platform outages |
| Working Hours | Mon-Fri, 09:00-18:00 |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or documents. When contacting us, include a clear subject line, your account ID or username, and up-to-date contact details so we can respond without delay. Attach relevant files when needed and allow reasonable time for verification and follow-up.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and simple questions about account or payments often receive a same-day reply. More complex matters, such as security checks or detailed investigations, can take longer depending on their nature. We will keep you informed at every step until the issue is resolved.
Feedback
We welcome your feedback, suggestions, and ideas to make our site better. Please share anything that would improve navigation, promotions, game selection, or payments. Every message is reviewed carefully by our team and used to refine features and fix issues. Your input helps us improve the service and deliver a smoother, more reliable experience for all players.